A Hold Music is substantially one or more audio files that can be played to the caller during the
forward call, the queues or through a special function of the IVR or the incoming trees.
Global System offers a service of professional recording to the clients for their Hold Music, for
further information consult our portal http://www.gls-net.it.
The audio files must be recorded with a normal audio editor, in Microsoft Windows there is
the "Sound recorder" but there are many others more advanced ones, one of these is
Audacity that we recommend because is simple to use and is freeware:
Once you’ve recorded your Hold Music you need to save it in wav format (On Audacity from
the Files menu => exports as Mp3).
Now you only need to click on 
After having inserted the description click on Browse and select the file just saved and click on
add.
The file will be sent to the station and it will be available only after applying the changes by
clicking the button
.
Please remember that by applying the changes the station will be restart and all the
current calls disconnected.
You can modify the description of the Hold Music clicking on 
or to remove the file clicking
on the button
.
It is not possible to modify the audio file without removing it and re send it to the
server for conversion reasons related to the of audio format of the station.
We also inform you that it is not possible to change the reproduction sequence of the
music, they will be randomly played.
