Software Switch
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A Software Switch is just like a normal switch that it works differently depending on if is ON or OFF.

This switch has been created to control the IVR  and the Incoming Trees .

When the Switch is ON the three follows a root and when it is OFF another.


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Click on “ADD”  graphic  to create a new switch software.

Insert the Name and the initial status (ON/OFF) and the click on ADD.


Now you can:

We wish to remind you that the changes will be confirmed only if you click on “Applica Modifiche” or on the buttongraphic.


In the list of Switch page are some important information are shown:

Status:

If it’s RED it means that the Switch is OFF, if it’s GREEN is ON

Number to Change the status (Numero cambia stato):

You can change the status from any telephone.
By dialling the sequence of numbers,
*2*<Switch number> you can turn it ON
*3*<Switch number> you can turn it OFF
**2*<Switch number> it changes the status no matter what it is, if it’s ON goes on OF and vice versa.







Some advanced IP telephone, such as the SNOM it is possible to control these Switch directly from the keypad.

By setting the speed button to "Destination/Destinazione" and dialling the Change Status Number (**2*<Switch number>) you will have the following actions:
  1. Switch Off - Speed button light Off
  2. Speed button pressure  1
  3. Switch On - Speed button light On
  4. Speed button pressure  1
  5. Switch Off - Speed button light Off

This kind of setting is very simple and allows people with no technical skill to change redirect the calls in one or more IVR.
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For example it can be use to create an appropriate switch to generate Day/Night tasks.

When the switch is ON (Night) the Three play a Fonia (a recorded message) that announce that the office is closed.
When the switch is OFF (Day) the call is direct as usual to the operator.

Appropriately setting the IP telephone, the operator will take care of switching the task dialling a number on the keypad.


Click on the appropriate button to confirm the changes
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Save the Rescue Point as described in the "Saving Rescue Point " section. We recommend that you insert a description of the changes.
(Example, Software Switch Added“)